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Cruising facts

We are delighted that you are interested in a river cruise on one of our AMADEUS vessels and would like to assist you in planning your holiday. So you can enjoy your cruise to the full from the start, we have put together some helpful information and recommendations for your trip in the following.

The following information applies to the vessels AMADEUS Star, Queen, Provence, Silver III, Silver II, Silver, Brilliant, Elegant and Diamond.

Before you go

Our AMADEUS cruises usually take place in the EU region. A passport that is valid for at least six (6) months after your return date is required on each of our river cruises. European Union, U.S. and Canadian citizens do not need visas for countries visited. Other nationalities should consult the local embassies or consulates for the most up-to-date information on visa requirements.

Travel documents are submitted to Reception on embarkation and kept securely to ensure that customs are cleared smoothly.

While there are no restrictions on the number of bags each guest may bring on board our ships, storage space is limited, and it is suggested that each guest bring only one checked bag and one piece of hand luggage. Additionally, all airlines impose restrictions on both size and weight, and many airlines restrict the number of bags per person. Each guest must check with his or her selected air carrier for limitations prior to departure, as luggage restrictions are subject to change.

Please use luggage tags on the outside of your bags, and include a copy of your contact information during the trip on the inside of your checked bags. All of your essential items (medicines, medical supplies, important documents and valuables) should be transported in your hand luggage to be on the safe side.

We are not responsible for lost, stolen, or damaged luggage or personal belongings.

We want our guests to feel comfortable, which is why there is no binding dress code on board. We recommend elegant clothing for dinner and for special occasions.

What to pack:
The following items are essential for any destination: sunglasses, sunscreen, hat, and umbrella. In the colder months we suggest to bring a warm scarf, gloves and waterproof shoes. It is recommended that you bring duplicates of prescription eyewear, copies of prescriptions for any medications (generic equivalents are usually easier to obtain), copies of credit card information, and copies of your passport information pages.

An adapter/transformer may be necessary (the on-board power supply is 230V AC/50 Hz) if you bring any electronic devices with you. A travel alarm clock is helpful as is a currency converter if you want to purchase any souvenirs on excursions. If you want to send postcards, do not forget to note the addresses of the recipients.

Clothing:
Comfortable, casual clothing is appropriate both onshore and onboard and we suggest lightweight clothing that can be layered. Shorts are appropriate for most tours, however long pants may be required for inside visits on some excursions. Your cruise manager will advise when and if this is required. Mix-and-match color schemes work best to help keep baggage light. You will find a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Sturdy sandals are another good option.

Don’t forget to pack a lightweight, waterproof jacket (preferably hooded) or even a heavier-weight wind-breaker for cooler temperatures. Also, keep in mind that the ship, motor coaches and other venues visited on our itinerary are air conditioned and may be quite cool. We recommend you that you pack a lightweight sweater or long sleeve shirts and carry them with you on excursions.

Our guests travelling on the AMADEUS Queen or AMADEUS Provence may want to bring a swimsuit.

It is of course up to you whether and how many care products you bring with you; but we would like to point out that all our cabins and suites are equipped with high-quality care products, such as soap, shampoo, body lotion, and shower gel. Hair conditioner is also available upon request. You will also find a sewing set, shower cap and nail file in your cabin.

No one wants to fall ill before or during their trip. In order to ensure that you have the best possible protection should the worst happen, we recommend that you take out an appropriate insurance policy before starting your journey. This will cover any travel cancellation costs, compensation for lost or damaged luggage and potential medical treatment. Please contact your local tour operator for insurance coverage.

You will get to know many different countries and cultures first hand with our tailor-made excursion program. We therefore recommend our carefully selected excursions and excursion packages to all explorers and globetrotters. You will find a detailed description of the possible or already booked excursions in your travel documents.

On all our excursions you’ll be provided with our wireless AMADEUS listening devices. The receiver can be worn quite comfortably around the neck or carried in a bag. The comfortable headphones allow you to hear your experienced tour guide’s explanations with the very best acoustic quality. Enjoy complete freedom of movement, without missing any of the interesting commentary. 

Important Information:

  • All excursions can be booked in advance or aboard. (For organisational reasons, some excursions can only be booked aboard)
  • Minimum participation for excursions by bus: 20 people
  • Minimum participation for excursions on foot: 12 people
  • The schedule of individual excursions can vary; this is partly due to the volume of traffic in the cities and the opening hours of facilities.
  • Please remember to wear sturdy shoes as well as comfortable, waterproof clothing when attending the excursions.
  • When exploring on your own, please remember to return to the vessel in time for its departure. If you miss the departure, you have to travel to the next port at your own expense. You will find the all aboard time in the daily program.
  • Itineraries and prices are subject to alterations

Walking Grade:

Some excursions involve a fair amount of walking, sometimes over uneven surfaces. The following coding system has been used to assist with identifying which excursions are appropriate for you. Please ask your cruise director for additional information as required.

  • LEVEL 1: Minimum walking; excursion by bus with short photo stops.
  • LEVEL 2: The excursion by bus is followed by a moderate walking tour. You may need to climb some stairs.
  • LEVEL 3: The excursion by bus is followed by a longer walk. You may need to climb several stairs.
  • LEVEL 4: Moderate walking tour. You may need to climb some stairs.
  • LEVEL 5: Considerable walk with longer distances. This may include uneven surfaces and some stairs.

Arrival and departure

If you have purchased an additional hotel night, please be advised that most hotels do not allow check-in earlier than 3:00pm. If you arrive at the hotel before 3:00pm, you may need to wait until the room becomes available. Hotel check-out is usually no later than 12:00pm. If your arrival or departure schedule does not coincide with these times, you may ask the hotel to store your luggage while you explore independently.

If you have purchased an arrival transfer, we will send you information regarding pick-up time and meeting location of our Representative with your final documents. If you have purchased a departure transfer, the Cruise Director onboard will reconfirm the arrangements with you prior to final disembarkation.

If you experience a delay in travel, please contact the ship directly at the number provided in your final documents. Further action will be required depending on whether the ship stays in port overnight or has to set sail for the next port earlier. The ship’s reception desk is open 24 hours.

Your AMADEUS cruise begins with checking in; embarkation on board. The respective embarkation time is recorded in the program and depends on your individual schedule – however, you can usually board your AMADEUS ship in the afternoon. When you check in, you will receive your room key and the first essential information for life on board. Afterwards, you will get to know our crew over a welcome cocktail in the Panorama-Bar and receive important safety information about your trip.

Your AMADEUS cruise ends with disembarkation, which usually takes place after breakfast. Please do not forget to settle your expenses on board at the reception and return your cabin keys before departure. If you need a taxi for your departure, please do not hesitate to contact the reception – our staff will be happy to help you with the planning.

On-board facilities

Wireless Internet access is available on all AMADEUS ships and is provided in all public areas of the ship. We ask for your understanding that the connection during your trip may be weaker within certain sections of the route and does not meet the standard of a hotel Internet connection. In addition, downtimes may occur on board, as international borders are often crossed during the cruise. Please contact reception upon arrival to get more information.

There is a gift shop onboard with a limited selection of toiletries, souvenirs, and other sundries. All purchases are charged to your shipboard account. The hours of operation are adjusted to each day’s program. Please enquire about shop opening times at the reception.

Please note: No over-the-counter medications are available, in accordance with European laws.

Relaxation and activity in equal measure. If you don't want to miss out on being active during your vacation, you can use the on-board gym free of charge, which is open 24 hours a day and is equipped with high-quality training equipment. The joint early morning sport on the sun deck is ideal for an active start to the day.

There is also a lot to experience off the beaten track: And what better way to do this than an individual bicycle discovery tour on shore? You can enjoy complete independence on your excursions with our free on-board bicycle hire. Of course, we will also equip you with the appropriate accessories, such as bicycle helmets, etc.  Bicycles can only be reserved through the Reception one day in advance of the time you wish to use them (or on the day of, if available). Their use is solely at your own risk.

Throw your everyday life overboard and start your own personal program of well-being: This is best done with a relaxing massage by our trained spa specialists or a beauty appointment with our on-board hairdresser. Please contact the reception to make an appointment and for detailed information about prices and current offers.

Our on-board laundry service will be happy to take over the washing and ironing of your personal clothes for a fee. Please note that there are no dry-cleaning facilities on board. Please contact the reception if you want to use the laundry service.

Our reception is staffed around the clock during your journey and our team will be happy to help you in all matters. If you would prefer to explore the region on your own, our reception team will be on hand with advice! Whether you are planning a shopping trip, cultural trip or an individual city tour; we will be happy to help you with any planning and give you the best addresses.

All AMADEUS ships have a guest elevator, which operates between the Mozart and Haydn decks. The sun deck is not accessible by elevator.

Life on board

Cabin key
You will receive a cabin key upon embarkation. Please leave it at reception (in exchange for your boarding pass) when you go ashore during the cruise. Please do not forget to return your key to reception at the end of the journey.

TV Program
All cabins have a TV. Please note that reception is via satellite; we therefore ask for your understanding that minor disturbances or interruptions may occur, especially during lock times and on certain sections of the route.

Telephone
All cabins in the AMADEUS fleet have a direct-dial telephone with GSM system. Please note that outgoing calls will be charged to your on-board account.

Safe
We recommend securely storing valuables, cash and cheques for the whole journey. You will find a safe in your cabin for this purpose.

Bathroom facilities
All guest bathrooms are equipped with towels, hair dryer, cosmetic mirror and high-quality toiletries, such as soap, shampoo, body lotion and shower gel. Hair conditioner is also available upon request. You will also find a sewing kit, shower cap and nail file in your cabin. In addition, there are also dressing gowns and slippers available for you in the suites.

Storage space
Both cabins and suites have ample storage space in the form of spacious wardrobes, some of which can be walk-in, so that all your luggage is safely stowed away during your journey.

Air conditioning
Every cabin is equipped with an individually adjustable air conditioning system. Please note that it can only be used if all windows and doors are closed.

Balconies
All AMADEUS fleet cabins are on the outside and a large number of them also have ceiling-high panoramic glass fronts with French balconies or lowerable window fronts that can be opened. The Suites mostly also have luxurious, accessible outside balconies with a cosy seating area for a unique view of the passing river landscape.

Minibar
Suites on all AMADEUS ships are equipped with a minibar. Please note that the consumption of drinks and snacks from the minibar will be charged to your on-board account. If you need a minibar for your medication, you can request it at the reception at any time.

The languages on board all AMADEUS ships are German and English. Unless otherwise stated, announcements, notices and trips during the cruise are made in both languages.

Our on-board cruise management regularly provides you with important information about the day's program, excursions and stages during your trip. Announcements are usually made in German and English via a loudspeaker system on the sun deck, in the cabins and all public areas.

The ship’s onboard restaurant provides a relaxed environment and accommodates all guests with open seating. It offers international and local cuisine.

Start your day with a generous continental breakfast buffet to which the staff will be pleased to add various freshly cooked egg dishes straight from the kitchen. For lunch you can choose between varied menus and buffet specialities in the Panorama-Restaurant or a light lunch alternative in the Panorama-Bar. For dinner we offer carefully composed 4- to 5-course menu. Vegetarian dishes are always available. Complimentary hot coffee and tea are available all day.

All mealtimes are scheduled around tour departures, and breakfast can take place very early in the morning. If you would like to reserve a particular table in the Panorama restaurant, please apply to our restaurant manager/maître d’hôtel on the first day of the cruise and say where you would like to sit. We will do our best to meet with your wishes.

There is always a vegetarian option for all meals on board AMADEUS ships. If you have special dietary requirements or suffer from food allergies, please inform your travel agent or tour operator at least 60 days prior to departure. On request, our chefs will certainly provide special dishes suitable for people with conditions such as lactose or gluten intolerance. We will do our best to ensure that your request is accommodated, but cannot guarantee all diet needs and preferences can be met. Some requests may incur a small service charge.

The voltage in hotels and onboard ship is 230V, European standard. To use any electrical product that is not dual voltage (e.g. from the US, Canada, Australia or the UK), you will need a plug adaptor and some devices will require an electrical converter. Many electronic devices have built-in electrical converters, however please check the manufacturer’s specifications for details. A two-pole adapator is also available at reception.

Please note that visitors on board are generally not permitted due to safety regulations; we recommend that you clarify any exceptions with our on-board hotel management in advance.

For safety reasons, smoking on board is not allowed in the entire interior of our ships; only on the sun deck and in specially marked areas. We ask our smoking guests to always show consideration to non-smokers. We ask for your understanding that smoking in cabins is completely prohibited for safety reasons. The penalty for non-compliance is € 375 per passenger.

Local river authorities allocate docking space around ship arrivals and departures in port. Typically, river ships dock facing upstream. Occasionally port conditions require ships to tie up alongside each other, in which case guests may be required to walk through another ship to access their own ship. This is part of the river cruise experience and is perfectly normal and beyond our control. Guests may experience obstructed views from staterooms when the ship is docked.

Do you want to surprise someone on board our ship? We would be happy to arrange personal greetings and a cabin gift. To do so, please contact ryour travel agent before the journey starts. We would be pleased to help you organise your surprise.

Payment & Currency

Any consumption on board during your cruise (except for the services included in the cruise price) will be recorded in your on-board account. You can pay the total amount at the end of the trip. This applies to excursion bookings, drinks at the bar and expenses in the restaurant, the on-board shop and the hairdresser's.

The currency on board is the EURO; however, the following currencies are accepted to settle your on-board account: Swiss franc (CHF), British pound (GBP) US dollar (USD) and Norwegian krone (NOK).

You can pay by cash, bank card with Maestro symbol and credit card (Visa, MasterCard, Diners Club and American Express). ATMs are not available onboard the ships and may be limited in the smaller towns and villages along the rivers. Your bank can tell you which network your ATM card can access, and whether a debit or credit card must be used. It is also recommended that guests bring an overseas contact number for your bank or credit card company in case you require assistance while traveling.

The currency on board is the EURO; however, the following currencies are accepted to settle your on-board account: Swiss franc (CHF), British pound (GBP) US dollar (USD) and Norwegian krone (NOK).

Gratuities to the ship’s staff and crew, and local guides are not included. You are free to decide how much money to give as a tip. Generally, this is a nice gesture and – in accordance with international standards – the usual way for guests to express their satisfaction with the staff. We recommend € 5-8 per guest per day as a guideline. A pre-paid gratuity package for the ship’s staff and crew can be purchased in advance for your convenience.

If you want to change your money, it is possible to exchange money in the respective local currency in all ports of call outside the EU – exchange offices are usually located in the immediate vicinity of the docks.

Belgien: Euro (EUR)
Bulgarien: Lev (BGN)
Deutschland: Euro (EUR)
Frankreich: Euro (EUR)
Kroatien: Kunar (HRK)
Niederlande: Euro (EUR)
Österreich: Euro (EUR)
Rumania: Leu (RON)
Switzerland: Franken (CHF)
Serbia: Dinar (RSD)
Slowakia: Euro (EUR)
Czech Republic: Koruna (CZK)
Hungary: Forint (HUF)