AMADEUS Health & Safety Concept
Just like in the summer of 2020, when we welcomed thousands of passengers on board the AMADEUS fleet, we are, once again, aware of our responsibility toward our passengers and crew. We assure you that your health and wellbeing is our top priority and we will do everything in our power to ensure that your river cruise with us will not only be safe but also unforgettable.
The safety measures outlined below have been established in cooperation with the representatives of European shipping companies, namely IG River Cruise and the European Inland Navigation Union (EBU) and are based on the guidelines of the WHO and the European commission, as well as on the legal regulations of the individual countries visited. To ensure maximum safety on all our AMADEUS vessels, these measures need to be respected by us, as the cruise line, and by you, as our guests and passengers.
As a responsible cruise line committed to the safety of our passengers and crew, we work closely with experts to create our health and safety concept. These experts are also tasked with providing ongoing training to the crew. A senior staff member who has received the appropriate training is responsible for implementing the health and safety concept on board.
We see it as a distinct advantage that, even before the coronavirus pandemic, cruise ship operators had strict hygiene standards and clear processes in place in order to react to heightened health and safety requirements on board, and to ensure safe travel for all passengers.
- Operational procedures on board have been arranged to ensure a minimum distance of 1.5 meters between each person. The distance may deviate if the ship passes through a country that provides for less than 1.5 meters of physical distancing.
- Passengers are required to wear a medical or FFP2 mask in public areas if the required minimum distance cannot be maintained.
- The crew will forego handshakes and other physical greeting rituals.
Health of Passengers and Crew
Due to the current official regulations, passengers may only board the ship if they are able to present proof of one of the following three scenarios:
1.) Vaccination: passengers may board two weeks or more after receiving either their 2nd COVID-19 vaccination dose or after vaccination with a COVID-19 vaccine that requires only one dose.
2.) Recovery from COVID-19: passengers who have already recovered from COVID-19 are exempt from testing for six months after the infection has passed. Evidence includes a quarantine certificate or medical
confirmation of a molecularly confirmed infection. Evidence of neutralizing antibodies is valid for three
months from the date of testing.
3.) Negative COVID-19 test: passengers may board after submitting a negative PCR test (valid for 72 hours) or an antigen test (valid for 48 hours), performed by an official laboratory.
Proof must be presented before boarding the vessel. Exceptions are not possible.
- The cruise line reserves the right to deny boarding and exclude certain persons from participating in the cruise if their participation would result in a conflict with operational safety.
- During the cruise, passengers will regularly be asked about their health and wellbeing.
The majority of crew members will be vaccinated before the start of the voyage.
- In addition, all crew members undergo a medical examination before commencing their work on board and are only allowed to start working on board with a negative COVID-19 test.
- Regular health checks and tests are administered to the crew while they work on board.
- All crew members are provided with sufficient protective equipment such as face masks, disposable gloves, etc. and are regularly instructed on how to use them.
- Access to the cruise ship will be controlled by a crew member.
- All passengers will be tested with a contactless thermometer before embarking for the first time. Passengers with a body temperature of 37.5° degrees or higher will be denied boarding.
- All luggage handles will be disinfected prior to embarkation, and will then be taken to the cabin by the crew.
- All passengers and crew will be required to disinfect their hands each time prior to boarding the ship.
- Correct social distancing between passengers is required at check-in at the reception desk.
- If staggered arrival (buses with appropriate time intervals) is not possible, additional waiting areas will be created in front of the ship and access to the gangway will be coordinated by a crew member.
- In all cases, the relevant regulations of the local port authorities will be observed.
- Crew and passengers going ashore and returning back on board must inform Gangway Security or Reception, wear a mask and disinfect their hands. Additionally, crew members will provide information on the waiting area ashore.
- All persons coming on board (especially technicians, suppliers, etc.) must provide their personal information at the reception desk, wear a face mask and disinfect their hands.
- It is currently not possible to invite guests on board.
Hygiene on Board
Compared to businesses on land, the river cruise industry has already developed proven hygiene standards many years ago and these continue to remain valid. In addition to the measures already in place, cleaning and disinfection of all relevant surfaces (doors, door handles, handrails, elevator buttons, railings, gangways, etc.) will be increased. Sufficient hand sanitizing points are available in all highly frequented areas of the ship (entrance, Restaurant, Panorama-Bar, Amadeus-Club, sun deck and at the entrances and exits of the crew areas). The products used are confirmed by the manufacturers as being effective against coronaviruses.
- Sufficient personal protective equipment (especially face masks) are available on board. However, tour operators and travel agencies should inform passengers to bring their own masks on board.
- The current EU Healthy Gateway guidelines apply for cleaning and disinfection on board.
- The air conditioning system is designed in such a way that the cabin air is discharged to the outside, thus preventing re-circulation within the vessel. Additional technical measures and disinfection measures are used for critical areas such as public spaces. In other areas, crew members are instructed to provide increased fresh air ventilation.
- Crew members access cabins only after having disinfected their hands and while wearing face masks.
- Items shared by passengers (e.g., magazines, periodicals and bar snacks) are not permitted.
- Passenger contact with certain shared items (menus, etc.) will be minimized, and such items will be disinfected or, where necessary, replaced after each use.
- Information regarding key measures, especially social distancing, adherence to sneezing and coughing etiquette, as well as the use of disinfection stations and face masks will be posted in public areas.
- Cabin keys are disinfected each time they are returned to the reception desk.
A minimum distance of 1.5 meters measured from table corner to table corner is observed in the Restaurant as well as in the Panorama-Bar and Amadeus-Club.
Passengers who have not yet been fully vaccinated will receive a table for two upon request. Depending on the number of passengers, it may be necessary to serve meals in 2 sittings. Also, depending on the number of passengers, buffets, especially the breakfast buffet, are still possible. In the interest of maximum hygiene, a crew member will serve buffet guests. There is no obligation to wear face masks at table.
The Panorama-Bar has a spacious layout, enabling lectures and presentations to be held, although care must be taken to observe social distancing. Events such as the Welcome Cocktail, folklore events and entertainment programs, where a higher number of participants is expected, may be offered in two sessions.
- Beverage services will be provided exclusively by the waiters. This includes the afternoon tea.
- Bar snacks will be served to passengers individually instead of being shared with other guests.
- To avoid the formation of groups, standing room is not offered.
The “24-Hour-Coffee station” (if available) will still be accessible in compliance with the hygiene standards. Board games, playing cards, books, etc. will not be available until further notice.
The generous dimensions of the outdoor areas mean that no special measures need to be observed, provided social distancing is maintained (this is the individual responsibility of passengers).
The use of the elevator (where available) is still possible. However, wearing a face mask while in the elevator is mandatory.
These services will still be accessible and will be compliant with hygiene standards. Prior booking at reception is required.
Shore excursions will be organized in accordance with the respective local rules and regulations. These may vary depending on the country and may affect the tour group sizes permitted. In order to comply with social distancing requirements, the use of the wireless audio guides is mandatory.
Illness on board
Should a passenger display symptoms associated with COVID-19, a contingency plan specifically developed for this situation will be implemented:
- The affected passenger will immediately be isolated in a designated cabin and must consent to remaining isolated and avoiding contact with others until the arrival of a physician and/or health authorities.
- Crew members in charge of this cabin will be equipped with the necessary personal protection equipment.
- Under the supervision of the AMADEUS Health Care Officer, an initial screening of the passenger will be conducted using the COVID-19 rapid test.
- After evaluation of the rapid test result, local medical services will be involved if necessary.
- As the cruise line, we have already assembled comprehensive information to ensure medical care for passengers and crew in ports along the route, if necessary. A return to the ship after the detection of a possible illness is only possible with a doctor’s letter certifying the safety of this course of action